Terms and Conditions
1. Booking & Contract
By confirming a booking (online or in writing), you enter into a binding agreement with Rwanda Gorilla Quest. A 50–60% deposit secures your itinerary and permits (e.g. gorilla trekking). Final payment is due at least 60 days before departure; bookings made within 60 days require full upfront payment.
2. Permits & Licensing
We hold and maintain a valid RDB tourism operating license as required under the Tourism Law and Ministerial Orders (effective 28 July 2014 & Oct 2016). We strictly follow RDB guidelines protecting your service quality, safety, and environmental stewardship.
3. Cancellation & Refund Policies
- 60+ days before departure: refund minus deposit/administrative fee
- 30–59 days: 25–50% cancellation fee (depending on services and permit arrangements)
- Within 30 days: no refund
- Gorilla permit fees are non‑refundable once confirmed by RDB.
- Unused services after commencement are non-refundable.
4. Changes & Amendments
Requests to modify your booking (dates, services) made 10 days before departure may incur an administrative fee (e.g. USD 150 per person). Amendments within 5 days are treated as cancellations. Changes in service/safari price must be paid at the time of change.
5. Cancellation by Rwanda Gorilla Quest
We reserve the right to cancel or postpone tours due to force majeure (natural disaster, unrest, pandemic). In such cases, you may opt for an alternative tour or full refund of land components. We are not liable for incidental expenses such as flights, visas, or insurance.
6. Insurance & Health Requirements
All travelers must have adequate travel insurance covering cancellation, medical emergencies, evacuation, baggage loss, or injury. Participants must be physically fit for trekking and informed of risks. Persons with serious health conditions should consult a physician before booking.
7. Travel Documents & Entry Requirements
Clients are responsible for securing valid passports (6+ months validity) and visas required to enter Rwanda. Rwanda may require proof of onward or return flight. Rwanda Gorilla Quest is not liable for denied entry due to missing or invalid documentation.
8. Local Payment & Pricing
Prices stated are per person and include park permits, accommodations, transport, guiding services, meals per itinerary, government taxes, and administrative costs. Excluded items: international flights, visas, personal expenses, optional activities, gratuities, travel insurance, and items not listed. Payments can be made in Rwandan Francs or equivalent currency via secure payment gateway.
9. Code of Conduct & Safety
On safari and in parks, guests must follow national park rules: keep safe distances from wildlife, no littering or removal of natural specimens, no smoking in protected areas. Safety briefings provided; we are not liable for injuries arising from non-compliance or unforeseeable hazards.
10. Complaints & Dispute Resolution
Any concerns during the tour must be reported immediately so we can attempt resolution in real time. Post-tour complaints must be submitted in writing within 30 days.
11. Governing Law
These terms are governed by Rwandan law. Your tourism operator license and service delivery are subject to annual inspection by RDB. Violation of Rwanda Tourism Law may lead to penalties or license suspension by RDB, with fines ranging between RWF 100,000 and RWF 5,000,000.
Why Book with Confidence
- Your permits are handled transparently with RDB systems.
- We provide clear cancellation terms, with detailed breakdowns and refund guidance.
Our local expertise, licensed guides, and strong community practices ensure safe, culturally respectful, eco-conscious tours.